HelpDesk Reps

If you're a HelpDesk representative who will be fielding questions from users about using Google Apps, here are some resources to help you out.
HelpDesk Resources
Google Mail & Calendar Troubleshooting

(training slides)		Learn to:
  • Quickly resolve common issues with Gmail and Google Calendar
  • Use Google's online resources to troubleshoot issues
HelpDesk setup and training tips

(Help Center article)		Get tips on how to:
  • Set up your HelpDesk operations to support Google Apps
  • Train your support staff on troubleshooting Google Apps issues and submitting support tickets to Google
Contact Support

Information Technology Services, Rm. 305, Gokongwei Hall, De La Salle University, 2401 Taft Avenue, 1004 Manila, Philippines

Tel. Nos.: 524-4611
local 316/393/466
Email:
itservices@dlsu.edu.ph

ITS Service Hours: Monday-Friday
8 a.m. - 7 p.m.
Saturday
8 a.m. - 5 p.m.
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